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Wednesday, August 27, 2008

Economic indicators predict that the retail industry in BC will create literally thousands of jobs in the near future. In this growth period, many retailers will struggle to recruit and retain employees.

Research has shown that staff training and development is a key tool to improve staff and store effectiveness and to become known as an employer of choice. Retail BC has developed a series of courses, designed specifically for retail, to help you and your staff to become more productive, valued and rewarded in your employment in the retail industry.

The PEAK courses have been developed based on feedback from BC owned and managed retailers and the real world skill gaps of your staff. Not just smile training, the PEAK courses will show you proven techniques to satisfy ALL your customers and to keep them coming back. Whether you are a retail owner, manager or sales person, there is a course for you!

For a complete list of course descriptions, please click here.

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P EAK

Pre-Xmas Pricing for members of only $49.99

Non-Member pricing: $99.00

Train your staff to be the best they can be!

Gear your staff up for a busy holiday shopping season with our upcoming Retail BC PEAK training courses. We have added various times to accommodate flexible schedules, so no matter what shift your staff are on, they will have an opportunity to attend.

Click here to download the complete course calendar

September 9th, 1-4pm: The Psychology of Selling - Click here to register

September 16th, 6-9pm: Secrets to Increase Sales - Click here to register

September 23rd, 7:30-10:30am: Keeping the Customer Satisfied - Click here to register

September 30th, 7:30-10:30am: Customer Service: Above & Beyond - Click here to register

October 1st, 7:30-10:30am: (NEW!) Supervisory Skills - Click here to register

October 7th, 1-4pm: Management Leadership Skills

October 14th, 7:30-10:30am: (NEW!) Attracting Top Talent - Click here to register

October 16th, 9am-12pm: (NEW!) A Great Start: Hiring, Training, Orientation - Click here to register

October 21st, 6-9pm: (NEW!) Retaining Top Talent - Click here to register

October 28th, 1-4pm: Cultivating a Team Environment - Click here to register

November 4th, 6-9pm: Dealing with Difficult People - Click here to register

November 13th, 6-9pm: Basic Selling Skills - Click here to register

November 18th, 1-4pm: Secrets to Increase Sales - Click here to register

November 25th, 7:30-10:30am: Customer Service: Above & Beyond - Click here to register

Retail BC is pleased to present a sample of online training on the following topics:

Personal Space
Positive Attitude
Personal Appearance

As well, there is a bonus Retail Rally Game. Click here to access the courses.

Here is a list of other upcoming PEAK courses.

For a complete list of course descriptions, please click here.

Date	Time	Course	Location / Delivery Partner	For more Information or to Register
September 4	9am-12pm	Sales Skills - Basic Selling Skills	J.J. Carl Smith Consulting	Download registration form
September 16	9am-12pm	Sales Skills - The Psychology of Selling	J.J. Carl Smith Consulting	Download registration form
September 25	9am-12pm	Sales Skills - Secrets to Increase Sales	J.J. Carl Smith Consulting	Download registration form
September 9	9am-12pm	Manager/Owner Development - Recruiting/Retaining Top Talent	J.J. Carl Smith Consulting	Download registration form
September 18	9am-12pm	Manager/Owner Development – Cultivating a Team Environment	Vancouver School Board	Download registration form
September 2	9am-12pm	Frontline Service – Keeping the Customer Satisfied	J.J. Carl Smith Consulting	Download registration form
September 11	9am-12pm	Frontline Service - Dealing with Difficult People	J.J. Carl Smith Consulting	Download registration form
September 30	9am-12pm	Manager/Owner Development - Management Leadership Skills	J.J. Carl Smith Consulting	Download registration form
September 23	9am-12pm	Frontline Service - Above & Beyond	J.J. Carl Smith Consulting	Download registration form
September 9	1pm-4pm	Sales Skills - The Psychology of Selling	Retail BC, Vancouver	Click here to register
September 16	6pm-9pm	Sales Skills - Secrets to Increase Sales	Retail BC, Vancouver	Click here to register
September 23	7:30am-10:30am	Frontline Service - Keeping the Customer Satisfied	Retail BC, Vancouver	Click here to register
September 30	7:30am-10:30am	Frontline Service - Above & Beyond	Retail BC, Vancouver	Click here to register
October 7	1pm-4pm	Manager/Owner Development - Management Leadership Skills	Retail BC, Vancouver	Click here to register
October 14	1pm-4pm	Manager/Owner Development - Recruiting & Retaining Top Talent	Retail BC, Vancouver	Click here to register
October 21	6pm-9pm	Frontline Service - Dealing with Difficult People	Retail BC, Vancouver	Click here to register
October 28	7:30am-10:30am	Manager/Owner Development - Cultivating a Team Environment	Retail BC, Vancouver	Click here to register
November 4	6pm-9pm	Frontline Service - Above & Beyond	Retail BC, Vancouver	Click here to register
November 13	6pm-9pm	Sales Skills - Basic Selling Skills	Retail BC, Vancouver	Click here to register
November 18	1pm-4pm	Sales Skills - Secrets to Increase Sales	Retail BC, Vancouver	Click here to register
November 25	7:30am-10:30am	Frontline Service - Dealing with Difficult People	Retail BC, Vancouver	Click here to register

For more information, please visit www.retailpeak.com

or call 604-736-0368.

Retail BC 1758 West 8th Ave, Vancouver BC. V6J 1V6 Phone: 1-800-663-5135; Fax: 1-877-222-9966; inquiry@retailbc.org
Sharing the passion for retail excellence!

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